Customer Service

Customer Service
We take pride in the knowledgeable and helpful team that comprises Ironcad Ltd. And our genuine commitment to offering both quality products as well as quality service.  We put care into every aspect of our business and look forward to sharing it with you, our valued customer.  Please call, email, or stop by our gallery if you have any questions or feedback.

Nature of Product
As with any handcrafted product, slight imperfections or discrepancies are inherent in the art of forged iron, and are even desirable as they indicate the old-world craftsmanship used in production and signify quality.  Natural variations in tone or texture may occur as most of our finishes are hand-applied and subject to occasional irregularities.

 

Site Conditions
Ironcad Ltd. does not accept responsibility for site conditions or preparations, installation, sealing, or refinishing.  Please ensure that conditions are suitable to receive shipments.  This includes water and weather conditions, as well as improper installation or mounting work.
 

Warranty
We guarantee our products against any defects in craftsmanship or materials for one full year.  We take great care in our workmanship, and with proper use, our products should last a lifetime.  We will have sole discretion when deciding to repair or replace defective product.  No reimbursement will be made for ancillary charges such as removal or re-installation of item in question.  Any approved repair work will be performed in our facility.  Damage due to misuse, faulty installation, exposure to weather or other corrosive elements, improper use of light bulbs, incidental or consequential damages (except in states where this is not applicable), improper cleaning and maintenance, and normal wear and tear is not covered. Furthermore, our guarantee does not cover consumable goods, such as candles, candle covers, light bulbs and the like, as well as vintage or one-of-a-kind pieces, which are sold as is. If you have a product that falls within the terms outlined above, please contact us by email at ironcad@verizon.net.